Privacy Policy

This Privacy Policy explains how we collect and use your personal information when you use our website, create an account, or place an order.

1. Company Identity and Contact Details

localsupply.uk is a curated local convenience, sourcing, fulfilment, and eco-friendly delivery service operating in the B14, B29, B30, B31, and B38 areas.

For the purposes of UK data protection law, [Insert Legal Business/Company Name] is the data controller for personal data processed through localsupply.uk.

• Legal Business/Company Name: Compare The suppliers Limited
• Trading Name: localsupply.uk
• Company Registration Number: 13098182
• Registered Office/Business Address: 30 The Broadyay Greenford, UP6 9PT
• Contact Email: LIONBOB29@GMAIL.COM

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. What Information We Collect

We collect information in three main ways:

2.1 Information You Provide Directly

• Account details – name, email address, password.
• Contact details – delivery address, billing address, phone number.
• Order details – items ordered, delivery slot, delivery notes, and age-verification data (if applicable).
• Communications – messages sent to us via contact forms, email, or support channels.

2.2 Information We Collect Automatically

• Technical data – IP address, browser type, operating system, device type.
• Usage data – pages visited, time spent on pages, clicks, referring/exit pages.
• Cookie data – information stored in cookies and similar technologies (see Section 7).

2.3 Information from Third Parties

• Payment and BNPL providers – confirmation of payment status, transaction references, and eligibility decisions (we do not store your full payment card details).
• Analytics providers – aggregated and anonymised statistics about site usage.

3. UK GDPR Lawful Bases & How We Use Your Information

Under UK data protection law, we must have a “lawful basis” to process your personal data. We rely on the following bases to provide and improve our Service:

• Contract: To perform our agreement with you (e.g., managing your basket, curating your items, sharing delivery details with riders, and processing payments).
• Legitimate Interests: To run and improve our business (e.g., analysing site usage, providing customer support, preventing fraud, and collecting delivery evidence like GPS/photos).
• Legal Obligation: To comply with statutory requirements (e.g., tax, accounting).
• Consent: For sending specific marketing communications or using non-essential cookies (which you can withdraw at any time).

4. How We Share Your Information

We do not sell your personal data. We may share your information with trusted third parties to operate our business, including:

• Delivery Partners – to fulfil your order (e.g., name, address, phone number, delivery notes).
• Payment & BNPL Providers – to securely process transactions and Buy Now, Pay Later options (such as Clearpay and Klarna).
• Service Providers – companies that host our website, provide analytics, manage customer support tools, and handle email communications.
• Professional Advisers – such as lawyers, accountants, and insurers, where reasonably necessary.
• Authorities – where required by law, to protect our rights, or to prevent fraud or abuse.

5. International Transfers

Some of our service providers may be located outside the UK. Where this happens, we take appropriate steps to ensure that your personal data is protected in accordance with UK GDPR, such as using approved standard contractual clauses or ensuring the recipient territory provides an adequate level of protection.

6. How We Protect Your Information

We use technical and organisational measures to protect your data, including HTTPS encryption, strict access controls for staff and systems, and limiting access to personal data only to those who require it. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Cookies and Similar Technologies

We use cookies to keep you logged in, remember your basket, and understand site usage. You can control cookies through your browser settings. If we use non-essential cookies (for analytics or marketing), we will request your explicit consent.

8. Marketing Communications

We may send you service emails (e.g., order confirmations and delivery updates). If you have opted in, we may also send marketing emails. You can stop receiving marketing emails at any time by using the unsubscribe link or contacting us at support@localsupply.uk.

9. How Long We Keep Your Information

We retain your personal data only for as long as reasonably necessary to provide the Service, meet legal, accounting, or reporting requirements, and resolve disputes.

10. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Erase your data in certain circumstances.
• Restrict or Object to how we use your data (including for direct marketing).
• Portability – request the transfer of your data to another organisation.
• Withdraw Consent at any time where we rely on it.

To exercise these rights, please contact us. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at ico.org.uk.

localsupply.uk – Terms and Conditions Last updated: June 2026

Please read these Terms and Conditions (“Terms”) carefully before using localsupply.uk (the “Site”) and our services. By accessing the Site, registering an account, or placing an order, you agree to be bound by these Terms.

1. Company Details

• Legal Business/Company Name: [Insert Legal Name or Limited Company Name]
• Trading Name: localsupply.uk
• Company Registration Number: [Insert Company Number, if applicable]
• Registered Office/Business Address: Ingoldsby Road, Birmingham, B31 [Insert remaining postcode]
• Contact Email: support@localsupply.uk

2. Our Service Model

localsupply.uk provides a curated local convenience service. We handle the sourcing, fulfilment, handling, and delivery of goods to shoppers in the B14, B29, B30, B31, and B38 areas using eco-friendly delivery methods where available, including eCargo bikes.

We act as an independent fulfilment and delivery service. We are not a direct supermarket, a manufacturer, or an official representative of any specific supermarket brand.

3. Sourcing, Branding, and Pricing

3.1 Sourcing from Selected Suppliers To provide you with convenience and speed, we source goods from various selected local suppliers, wholesalers, and retailers. We exercise reasonable care in the handling, storage (where applicable), and fulfilment of your items.

3.2 Independence and Third-Party Branding localsupply.uk is an independent service. We are not affiliated with, endorsed by, or acting on behalf of any supermarket, retailer, wholesaler, or manufacturer unless expressly stated. Third-party names, logos, packaging, or brands remain the property of their respective owners.

Because we source from various locations, you acknowledge that the products you receive may arrive in third-party supermarket or retailer own-brand packaging (e.g., Tesco, Aldi, or other supermarket brands). Receiving goods in third-party supermarket or retailer-branded packaging does not, by itself, mean the item is defective, misdescribed, or eligible for a refund, provided the item matches the product ordered and is safe, in date, and of satisfactory quality.

3.3 Pricing The prices displayed on our Site reflect our comprehensive service, including the costs of professional sourcing, order handling, and rapid delivery to your door.

4. Ordering and Substitutions

4.1 Order Acceptance Your order is an offer to purchase our sourcing and delivery service for the selected goods. An order is accepted only when you receive a confirmation email. We reserve the right to decline orders if products are out of stock, there is an obvious pricing error, delivery is impossible, or we suspect misuse.

4.2 Substitutions Because we rely on local stock availability, certain items may occasionally be unavailable. Where substitutions are permitted by you at checkout, we will aim to provide a reasonable alternative of a similar type, size, value, or quality.

5. Delivery and Evidence

5.1 Delivery Area Deliveries are currently limited to eligible B14, B29, B30, B31, and B38 postcodes. We may update, expand, reduce, or temporarily suspend delivery areas depending on operational capacity.

5.2 Evidence of Delivery To protect our customers and our riders, we may use delivery photos, GPS/location records, rider notes, timestamps, order records, or customer communications as evidence of successful delivery or an attempted delivery.

5.3 Failed Delivery If we cannot complete a delivery because no one is available, no reasonable safe place is specified, or the details provided are incomplete, we may return the order and contact you to rearrange. This does not affect your statutory rights, but we may be unable to refund perishable goods where delivery failed because of incorrect details, no access, or no suitable recipient being available.

6. Age-Restricted Goods

We do not currently offer age-restricted goods. If this changes, customers may be required to provide valid photographic ID on delivery, and we may refuse delivery if age or identity cannot be verified.

7. Consumer Rights, Cancellations, and Returns

7.1 Your Statutory Rights Nothing in these Terms excludes or limits your statutory consumer rights under UK law. Normal customer rights apply if an item you receive is faulty, unsafe, expired, damaged, missing, incorrect, or materially different from what was ordered.

7.2 The Right to Cancel You have a legal right to cancel certain orders. However, this right does not apply to perishable goods (such as fresh food, chilled, or frozen items) or unsealed items for health/hygiene reasons.

7.3 Reporting Issues with Perishables Because of their nature, if there is a fault or issue with chilled, frozen, fresh, or perishable goods, we ask that you report it to us as soon as possible after delivery, ideally on the same day, so we can promptly investigate and resolve the issue.

8. Product Information and Allergens

While we aim for accurate product descriptions, we source from various suppliers where formulations can change. Before consuming or using any product, you must check the physical product packaging and labels for the most accurate and up-to-date information regarding allergens, ingredients, and safety warnings.

9. Payment Methods and Buy Now, Pay Later (BNPL)

We may offer Buy Now, Pay Later options through third-party providers (such as Clearpay and Klarna) where available. These services are subject to the provider’s own terms, eligibility checks, and repayment rules. Late payments may impact your credit score.

10. Limitation of Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraud. Subject to this, we shall not be liable for indirect or consequential losses. Our total liability for any loss arising out of the Service shall not exceed the amount paid by you for the specific order.

11. Acceptable Use

You agree not to use the Site unlawfully, disrupt its servers, or attempt unauthorised access. We may suspend or terminate your account if we reasonably believe you have breached these Terms.

12. Complaints

If you have a complaint about an order or our Service, please contact us at support@localsupply.uk. We will review your complaint and aim to respond within a reasonable timeframe.

13. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer, you may have the right to bring proceedings in your local courts where required by law.